We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and share your personal data, ensuring transparency and compliance with applicable privacy laws.
What Personal Information Do We Collect?
Personal information refers to any data that can identify you. We may collect your name, contact details (email, phone number, address) and any details provided through our website or agents. This includes interactions such as survey responses, online forms and information that you provide to us. We also collect anonymous website data, including usage trends and browsing behaviour, which cannot personally identify you. Through the course of our service, we may collect identification documents, employment history, rental history, references, remuneration, utility bills, council rates and levies.
How We Collect Your Information
We collect personal data through various methods, including when you browse or use our website, through phone, email, when you request information, complete forms, provide feedback, enquire or provide information directly to us. Additionally, we may collect information from third parties such as other agents.
Consent
By engaging our service, making an enquiry or providing this information to us, you consent to the collection, storage, use and distribution of your Personal Information in accordance with this Privacy Policy and as otherwise permitted by the Privacy Act.
Why We Use Your Information
We use your personal data to provide services, respond to enquiries, improve our website and marketing efforts, make business decisions and fulfil legal obligations. If you do not provide certain personal information, we may be unable to offer or provide some services or respond to specific inquiries effectively.
Who We Share Your Information With
We may disclose personal data to agents, landlords, vendors, tenants, service providers, professional advisors such as lawyers and conveyancers and financial consultants, regulatory bodies and utility providers as required by law, or as required to perform the services. We may disclose personal data if it is necessary to protect the safety and security of you or our business. We do not sell, rent, or trade your personal data.
Direct Marketing & Communication Preferences
We may send you promotional content via email. You can opt out at any time by contacting us directly to update your preferences. We respect your choices and will promptly honour opt-out requests.
Accessing & Updating Your Personal Information
In most circumstances, you have the right to request access to the personal data we hold about you, ask for corrections if your details are outdated or incorrect, and request deletion, subject to legal requirements. We may refuse access in exceptional circumstances, in which case we will advise you of our reasons for doing so. To update or access your information, please contact us via email.
Data Security & International Transfers
We implement reasonable practices (technical, administrative and physical measures) to protect your information against unauthorised access. Internet-based data transmission is not entirely risk-free, and we cannot guarantee complete security.
Links to Third-Party Websites
Our website may contain links to external sites. We are not responsible for their privacy policies or content. Before sharing your information with any third-party website, review their privacy terms.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in laws or business operations. The latest version will always be available on our website. We reserve the right to change this Privacy Policy at any time without notice to you.