We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and share your personal data, ensuring transparency and compliance with applicable privacy laws.
What Personal Information Do We Collect?
Personal information refers to any data that can identify you. We may collect your name, contact details (email, phone number, address) and any details provided through our website or agents. This includes interactions such as survey responses, online forms and information that you provide to us. We also collect anonymous website data, including usage trends and browsing behaviour, which cannot personally identify you. Through the course of our service, we may collect identification documents, employment history, rental history, references, remuneration, utility bills, council rates and levies.
How We Collect Your Information
We collect personal data through various methods, including when you browse or use our website, through phone, email, when you request information, complete forms, provide feedback, enquire or provide information directly to us. Additionally, we may collect information from third parties such as other agents.
Consent
By engaging our service, making an enquiry or providing this information to us, you consent to the collection, storage, use and distribution of your Personal Information in accordance with this Privacy Policy and as otherwise permitted by the Privacy Act.
Why We Use Your Information
We use your personal data to provide services, respond to enquiries, improve our website and marketing efforts, make business decisions and fulfil legal obligations. If you do not provide certain personal information, we may be unable to offer or provide some services or respond to specific inquiries effectively.
Who We Share Your Information With
We may disclose personal data to agents, landlords, vendors, tenants, service providers, professional advisors such as lawyers and conveyancers and financial consultants, regulatory bodies and utility providers as required by law, or as required to perform the services. We may disclose personal data if it is necessary to protect the safety and security of you or our business. We do not sell, rent, or trade your personal data.
Direct Marketing & Communication Preferences
We may send you promotional content via email. You can opt out at any time by contacting us directly to update your preferences. We respect your choices and will promptly honour opt-out requests.
Accessing & Updating Your Personal Information
In most circumstances, you have the right to request access to the personal data we hold about you, ask for corrections if your details are outdated or incorrect, and request deletion, subject to legal requirements. We may refuse access in exceptional circumstances, in which case we will advise you of our reasons for doing so. To update or access your information, please contact us via email.
Data Security & International Transfers
We implement reasonable practices (technical, administrative and physical measures) to protect your information against unauthorised access. Internet-based data transmission is not entirely risk-free, and we cannot guarantee complete security.
Links to Third-Party Websites
Our website may contain links to external sites. We are not responsible for their privacy policies or content. Before sharing your information with any third-party website, review their privacy terms.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in laws or business operations. The latest version will always be available on our website. We reserve the right to change this Privacy Policy at any time without notice to you.
What is AML/CTF?
Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) laws are designed to prevent criminals from using legitimate businesses and transactions, including real estate, to conceal illicit funds or support terrorism. Certain real estate services in Australia are subject to AUSTRAC regulation, meaning real estate businesses providing those services must comply with AML/CTF obligations.
Why is Melissa Maimann Buyer’s Agent requesting this information?
Like other real estate businesses across Australia, Melissa Maimann Buyer’s Agent must comply with AML/CTF obligations when providing regulated services. Melissa Maimann Buyer’s Agent implements clear processes, supports customers through the requirements process, and aims to lead the industry through strong compliance, transparency, and effective customer communication.
What is customer due diligence?
If you are purchasing a property, your buyer’s agent is required to complete the Customer Due Diligence (CDD) process. This process involves verifying a customer’s identity before providing a regulated service such as buyer’s agent services. This may include confirming identity, the source of funds for the purchase, understanding who owns or controls the person or entity involved in the transaction, and taking additional steps where a customer or transaction presents a higher level of risk.
What information may be requested?
Depending on the ownership structure and the nature of the transaction, Melissa may require information or evidence relating to the following:
Your full name, date of birth, occupation and residential address
Details from an identification document to prove identity (such as a driver’s licence or passport)
Ownership or control information for a legal entity (evidence of beneficial ownership)
Information that confirms the nature and purpose of the purchase and the source of funds/wealth
How will this information be used?
This information is collected so Melissa can meet her legal obligations, verify identity, assess risk and help ensure the transaction is legitimate. Records must be retained as required by law to support reporting obligations to AUSTRAC.
How will Melissa Maimann Buyer’s Agent handle your personal information?
Melissa may collect the personal information that is reasonably necessary to meet AML/CTF and related obligations.
What happens if the requested information is not provided?
If the requested information is not provided, Melissa Maimann Buyer’s Agent may be unable to provide the regulated service or proceed until the required information is received. This is because completing customer due diligence is a legal requirement before certain real estate services can be provided.